THE BENEFIT OF NON-PROPRIETARY FIRE DETECTION PRODUCTS
The benefit of ‘non-proprietary’ products is that they can be serviced by any trained fire service company, anytime. This means, as a Tyco customer, you have the freedom to call upon any trained technician for servicing, programming, system upgrades or the installation of spare parts, as you need.
Proprietary products, on the other hand, require you to go back to the system manufacturer for support. Such products can be a hindrance, as customers are limited to selected service locations, and must pay whatever price the installer demands for its services.
By purchasing Tyco fire detection products, you are not tied down to one company. This is because we believe customers deserve the flexibility and convenience to choose.
Unparalleled Products, Unrivaled Support
It's you that matters
Tyco has a dedicated training department that provides all year round training across the major centres cities of Australia and New Zealand. The ongoing training support enables us to provide the latest training updates for fire service companies and ensure they are equipped with the most up-to-date information to deliver highest service support to our customers – you.
Customised Service Tools
Our Research and Development Department develops customised service tools, such as the MX service tool and Simplex TrueSTART II test tool, for any service company. Simply ask us about what you require and we’ll see what we can do.
Spare Parts At Market Prices
Fundamentally, we are all about providing you with options. So in addition to training, resources and accessible fire detection tools, we even offer customers spare parts at competitive market prices.
Dedicated Technical Support Hotline
Let us help you
We go above and beyond to provide customers with support. If you have any questions about your Tyco fire detection panels, please contact our technical support hotline below. Our team of technicians is on call during business hours to assist.
1300 552 559 (toll free)
+64 (0)9 635 0617
Our Vigilant and Simplex fire detection systems are AS/NZS approved. They are designed to be forward/backward compatible to provide on-going operational efficiency and investment protection for our customers. Such revolutionary compatibility enables customers to readily upgrade without having to completely replace on existing system.
This design enhances performance, reliability, resilience and longevity – and saves Tyco customers unnecessary costs associated with labour, new components and business downtime. The end benefit is reduced overall lifetime cost.
When a fire detection product is described as ‘non-proprietary’, it means it can be serviced or programmed by any suitably qualified fire alarm service company. In other words, programming or servicing does not need to be carried out by the manufacturer – nor it is restricted to a small or exclusive group of distributors.
Purchasing a non-proprietary fire detection product means you have greater choice when it comes to selecting a servicing company. You do not need to rely on the manufacturer or limited distributors to attend to your system. The end result is more competitive market prices from qualified fire alarm service companies.
Yes. Tyco has a dedicated training department that provides year-round training on its major product lines, across all major cities in Australia and New Zealand. Additionally, Tyco supplies a full range of spare parts for its products to any bona fide fire alarm service company at competitive prices.
Absolutely. Because our products are non-proprietary, you have the flexibility to choose any qualified technician. We advise you check they have completed a Tyco training course on the particular fire detection system you have.
Having led the fire detection industry for over 100 years, you'll find no shortage of Tyco-trained technicians to choose from near you. However, we recommend you check how recently your technician of choice completed Tyco training, and what systems/products they are most familiar with. You are welcome to contact our Customer Service Department on 1300 725 688 (Australia) or +64 9 635 0617 (New Zealand) should you require any information.
A significant number are, however not all of them. Check whether the company has sent its technicians to our comprehensive training courses before you engage them for your fire detection installation or service.
Forward and backward compatibility means you can upgrade existing (or older) systems to comply with the latest standards. This feature allows you to take advantage of the latest generation of fire detection devices without purchasing an entirely new fire detection system – thereby extending its lifespan and lowering overall lifetime cost. Tyco’s Vigilant MX1, Vigilant MX4428 and Simplex 4100 fire detection systems are forward and backward compatible.
Replacing an entire system with a new one can be very costly. This is because in many cases, field devices (such as detectors, modules, mechanical service interfaces and possibly even the wiring itself) need to be replaced all at once. On the other hand, upgrading allows you to replace devices separately. This means you can budget for new parts over time, while remaining fully compliant and operational.
Not many. Most manufacturers prefer to make new systems, rendering older panels and spare parts obsolete. Furthermore, parts designed are often incompatible with existing products. In this regard, we believe Tyco’s track record is second-to-none. You gain the greater flexibility and choice by purchasing Tyco products compared to other fire detection systems on the market.
No. Tyco products are not just market-leading, they are also market-competitive. And if you factor in forwards/backwards compatibility, you benefit from lower overall lifetime cost. You do not have to completely replace your fire detection system multiple times over the same period.
Tyco offers expert technical support over the phone in Australia and New Zealand during business hours. For help, simply call:
Australia: 1300 552 559 (Toll Free)
New Zealand: +64 (0)3 389 5096
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